Our Returns Policy
Touch of Luxury is an affiliate platform — we curate product recommendations but we do not sell, ship, or handle products directly. When you make a purchase through one of our links, the transaction is between you and the retailer (Amazon Belgium, Amazon France, Amazon Poland, or an Awin partner).
All returns, refunds, and exchanges are governed by the retailer's own returns policy. We do not process returns or issue refunds.
Amazon offers a standard 30-day return policy on most items. Products must be returned in their original condition. Some categories (e.g. beauty, hygiene items, digital products) may have different terms.
How to Return an Item
To return a product purchased through one of our links, follow these steps:
Go to Your Orders
Log in to your Amazon account and navigate to "Returns & Orders" in the top menu.
Select the Item
Find your order and click "Return or Replace Items." Choose your reason for return.
Print Label
Amazon will provide a prepaid return label (in most cases). Print and attach it to your package.
Drop Off
Drop the package at a designated return point or post office. Refund is processed within 3–5 days of receipt.
Amazon Returns — By Country
- 🇧🇪 Belgium: Amazon.be Return Policy — 30 days on most items
- 🇫🇷 France: Amazon.fr Return Policy — 30 days on most items
- 🇵🇱 Poland: Amazon.pl Return Policy — 30 days on most items
For products purchased through Awin partner retailers, please refer to the individual retailer's returns policy, which is available on their website at the time of purchase.
Exceptions
Some product categories may not be eligible for return under Amazon's standard policy:
- Opened beauty and personal care products
- Digital downloads and e-books
- Personalised or custom-made items
- Perishable goods
- Items explicitly marked as non-returnable at time of purchase
Always check the product page for specific return eligibility before purchasing.
Need Help?
For order-specific support, contact the retailer directly. If you have questions about our platform or a product recommendation, we're happy to help:
contact@touchofluxury.eu — we respond within 2 business days.
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